This Payment Policy governs all financial transactions — including deposits, withdrawals, fees, and related operations — conducted on the Marginbase trading platform at marginbase.com, operated by Marginbase (hereinafter — the "Company"). This Policy forms an integral part of the Client Agreement and should be read in conjunction with the AML/KYC Policy.
1. General Provisions
1.1 The Company is financially responsible for the Client's Account balance at all times from the moment the first Deposit is successfully received by the Company until the full Withdrawal of funds.
1.2 Client funds are held in segregated accounts, separate from the Company's own operational funds. This segregation is maintained to protect Client balances in the ordinary course of business.
1.2 The Client has the right to request withdrawal of any amount available in their Account at any time, subject to the terms and limits set out in this Policy.
1.3 The only official methods of deposit and withdrawal are those displayed on the Platform. The Client assumes all risks associated with the use of third-party payment providers. The Company is not responsible for delays or failures caused by payment systems, banks, or intermediaries.
1.4 The Company's financial responsibility for Client funds begins when funds are received in the Company's designated bank account or payment system account. The Company's financial responsibility ends when funds are dispatched from the Company's account to the Client's designated external account.
1.5 In the event of technical errors in financial transactions, the Company reserves the right to cancel such transactions and their results.
1.6 The Company does not act as a tax agent and does not provide Client financial information to third parties, except where required by law or official government request.
2. Deposits
2.1 General Deposit Rules
2.1.1 To make a Deposit, the Client must log into their Account and use the Cashier interface to select a payment method, enter the required details, and complete the payment.
2.1.2 The minimum Deposit amount is $5 (or equivalent). This amount may be reduced for specific countries or during promotional periods, as displayed in the Cashier.
2.1.3 The Client may only deposit funds from payment accounts held exclusively in their own name. Deposits from third-party accounts are strictly prohibited and will be returned.
2.1.4 If the deposit currency differs from the Client's Account currency, the amount will be converted at the exchange rate applied by the payment provider at the time of the transaction. The Company is not responsible for exchange rate fluctuations.
2.1.5 If fraud is detected in connection with a deposit, the Company reserves the right to cancel the transaction and suspend the Client's Account.
2.1.6 Deposit processing times vary by payment method and are not within the Company's control. The Company will credit funds to the Client's Account promptly upon confirmed receipt.
2.2 Fiat Deposit Methods by Region
The following payment methods are available on the Platform:
Cards:
- Visa, Mastercard
E-wallets:
- Skrill, Neteller, Mercado Pago, and other e-wallets as listed in the Cashier. Available methods may vary by country and are subject to change.
Local Payments by country:
- Brazil: PIX (instant), Boleto Bancário
- Mexico: SPEI (instant), OXXO
- Colombia: PSE, local bank transfers
- Argentina, Peru, Ecuador: local bank transfers
- Thailand: PromptPay, local bank transfers
- Vietnam: MoMo, ZaloPay, local bank transfers
- Indonesia: GoPay, OVO, DANA, local bank transfers
- Philippines: GCash, Maya, local bank transfers
- Malaysia: FPX, local bank transfers
The full and current list of available payment methods for each country is displayed in the Cashier section of the Client's Account. Availability may vary.
3. Cryptocurrency Deposits and Withdrawals
3.1 Supported Assets and Networks
Asset
Networks Supported
Min. Deposit
Confirmation Time
USDT
TRC-20 (Tron), ERC-20 (Ethereum)
$10
1–5 min (TRC-20) / 5–15 min (ERC-20)
USDC
ERC-20 (Ethereum), TRC-20 (Tron)
$10
2–10 minutes
BTC
Bitcoin (BTC)
$10
10–60 minutes
ETH
Ethereum (ERC-20)
$10
2–10 minutes
3.1.1 USDT deposits via TRC-20 (Tron network) are recommended due to lower network fees and faster confirmation times. ERC-20 (Ethereum network) is also supported but carries higher gas fees.
3.1.2 The Client must use the correct network for each asset. Deposits sent to an incorrect network address may result in permanent loss of funds. The Company is not responsible for funds lost due to incorrect network selection by the Client.
3.1.3 Cryptocurrency deposits are credited to the Client's Account only after the required number of blockchain confirmations has been received. Confirmation times are indicative and may vary based on network congestion.
3.2 Crypto Deposit Processing
3.2.1 Each deposit generates a unique wallet address for the transaction. The Client must send funds only to the address displayed in the Cashier at the time of the deposit. Address validity may be time-limited.
3.2.2 The amount credited to the Client's Account is calculated based on the exchange rate at the time the transaction is confirmed on the blockchain. The Company is not responsible for price movements between the time of sending and the time of confirmation.
3.2.3 Auto-conversion of USDT to USD is applied upon receipt. The conversion rate used is the mid-market rate at the time of confirmation, as provided by the Company's processing partner.
3.3 Crypto Withdrawals
3.3.1 Crypto withdrawals are processed to the Client's verified external wallet address. The Client must ensure the withdrawal address is correct and belongs to a wallet they control. Withdrawals sent to incorrect addresses are irreversible.
3.3.2 Crypto withdrawal processing times are indicative and depend on network conditions. The Company will initiate the transfer within the standard withdrawal processing period of 3 business days.
3.3.3 Network fees (gas fees) applicable to crypto withdrawals will be disclosed in the Cashier at the time of the withdrawal request. These fees are deducted from the withdrawal amount.
4. Withdrawals
4.1 General Withdrawal Rules
4.1.1 The Client may request a withdrawal of part or all available funds from their Account at any time using the Cashier interface. Withdrawals requested by any other means will not be accepted.
4.1.2 Withdrawal processing times depend on the Client's Account level, as follows: Standard Account — up to 3 business days; Gold Account — up to 24 hours; VIP Account — up to 4 hours. In exceptional circumstances, these periods may be extended to up to 14 business days, with prior notification to the Client.
4.1.3 The Company does not charge withdrawal fees on its end. Withdrawal processing is free of charge for the first withdrawal request per 24-hour period. However, additional withdrawal requests within the same 24-hour period, and early withdrawal requests (where Trading Turnover has not reached 2× the last Deposit), may be subject to fees as specified in the fee schedule in Section 4.3. The Client's payment provider may also apply their own charges independently of the Company.
4.1.3 Funds are withdrawn to the same account and by the same payment method used for the original Deposit (same-method rule). If this is technically not possible, the Client must contact support and provide an alternative account in their own name that matches their verified identity.
4.1.4 Withdrawals are made in the currency of the original Deposit. If currency conversion is required, the exchange rate applied will be determined by the payment provider at the time of processing.
4.1.5 The withdrawal order is accepted only when submitted through the Cashier interface and confirmed in the Client's Balance History. Orders submitted through any other channel will not be processed.
4.1.6 If the Client provides incorrect payment details in a withdrawal request resulting in a failed transfer, the Client will bear any costs associated with resolving the issue.
4.1.7 The Company may, at its discretion, limit the total amount available for withdrawal to the aggregate of the Client's Deposits made in the preceding 30 calendar days.
4.1.8 The Company reserves the right to withhold a withdrawal for up to 10 business days for security review. The Client will be notified in such cases.
4.2 Withdrawal Limits
Limit Type
Amount
Notes
Daily Withdrawal Limit
$1,000 / €1,000
Per calendar day
Weekly Withdrawal Limit
$4,000 / €4,000
Per calendar week
Monthly Withdrawal Limit
$20,000 / €20,000
Per calendar month
Withdrawal limits may vary by payment method or account tier. Higher limits may be available for VIP-tier accounts upon request through Client Support.
Minimum Deposit
$5
May vary by payment method
Minimum Withdrawal
$10
May vary by payment method
Minimum Trade
$1
Per single Trade
4.3 Withdrawal Fees
4.3.1 The Company does not charge withdrawal fees on its end for the first withdrawal request per 24-hour period. Fees may apply to additional withdrawal requests within the same 24-hour period, depending on the payment method and the Client's country of residence. Applicable fees, if any, are displayed in the Cashier at the time of the withdrawal request and are specified in the Client Agreement.
4.3.2 The Client's payment provider may apply their own transaction charges independently of the Company. The Company is not responsible for any fees charged by third-party payment providers.
4.4 Withdrawal Processing
4.4.1 Bank transfer withdrawals: the Company will dispatch funds to the Client's verified bank account in accordance with the withdrawal request. The Company is not responsible for processing times on the receiving bank's side. Standard bank transfer times may range from 3 to 14 business days depending on the jurisdiction.
4.4.2 Electronic transfer withdrawals: the Company will dispatch funds to the Client's verified electronic wallet or payment account. The Company is not responsible for delays caused by the payment provider.
4.4.3 If funds dispatched by the Company have not arrived in the Client's external account after 5 business days, the Client may contact Client Support to initiate an investigation.
5. One-Click Payment Service
5.1 By saving a bank card in the Cashier and enabling the One-Click Payment option, the Client consents to the One-Click Payment service. This authorises the Company's payment provider to charge the saved card for future deposits at the Client's instruction, without requiring re-entry of card details.
5.2 Confirmation of activation of the One-Click Payment service will be sent to the Client's registered email address within 2 business days.
5.3 The Client confirms that they are the rightful owner or authorised user of the bank card registered for this service, and agrees not to dispute payments made from that card for the purpose of Account top-up.
5.4 All charges processed through the One-Click Payment service are initiated by the Client and are considered final and irrevocable upon confirmation. The Client may not request a refund on the basis of having initiated the payment.
5.5 The Client assumes full responsibility for all payments made through the One-Click Payment service. The Company processes only the amount specified by the Client.
5.6 The One-Click Payment service remains active until the Client deactivates it by removing the saved card from the Cashier interface.
5.7 The payment provider is not responsible for declined authorisations from the issuing bank or for the quality of the Company's services. The payment provider processes payments only and has no responsibility for pricing or total amounts charged.
5.8 The Client is responsible for reviewing the terms of the One-Click Payment service as updated on the Platform from time to time.
6. Inactive Account Fee
6.1 If there has been no Trading Activity on the Client's Account for 90 (ninety) consecutive calendar days, the Company will charge a non-refundable monthly maintenance fee of $30 (or equivalent in the Account currency). This fee will not exceed the available Account Balance.
6.2 If there has been no Trading Activity on the Client's Account for 6 (six) consecutive months, the Company has the right to debit the Client's Account in full. The monthly maintenance fee of $30 will continue to be charged from the debited funds until they are exhausted.
6.3 The maintenance fee ceases upon resumption of Trading Activity. Trading Activity means any deposit, withdrawal, or completed Trade on the Real Account.
6.4 To recover funds debited under clause 6.2, the Client must contact Client Support. Recovered funds will be returned to the Client's Account minus all maintenance fees charged during the inactive period.
7. Refund Policy
7.1 All refunds are processed as Non-Trading Operations through the standard withdrawal procedure described in Section 4 of this Policy.
7.2 The Client may request a refund of deposited funds that have not been used in Trading Operations by contacting [email protected]. Refunds are only possible if sufficient funds are available in the Client's Account at the time of the request.
7.3 If an active Bonus is present in the Client's Account at the time of a refund request, the Bonus will be automatically cancelled prior to processing the refund.
7.4 Refunds will be made to the same payment method and account used for the original Deposit. Refunds to a different account will not be processed except in accordance with Section 4.1.3.
7.5 The Company reserves the right to issue a refund without notifying the Client if the transaction is identified as potentially fraudulent.
7.6 The Client acknowledges that trading losses are not refundable. Refunds apply only to deposited funds that have not been wagered or invested in Trades.
8. Financial Responsibility and Limitations
8.1 The Company is not a bank or credit institution. Client funds are not insured by any government deposit protection scheme.
8.2 The Company is not liable for losses incurred by the Client as a result of: (i) delays or failures by third-party payment providers; (ii) exchange rate fluctuations between deposit and withdrawal; (iii) blockchain network congestion or delays; (iv) errors in payment details provided by the Client.
8.3 The Company is not responsible for any taxes, duties, or levies that may apply to the Client's deposits, withdrawals, or trading profits in the Client's jurisdiction. The Client is solely responsible for their own tax obligations.
8.4 In the event of a technical error resulting in an incorrect credit or debit to a Client's Account, the Company reserves the right to correct the balance. The Client will be notified of any such correction.
8.5 The Company is not responsible for the actions, delays, or failures of any payment service provider, acquiring bank, correspondent bank, or intermediary involved in processing the Client's payment.
9. Prohibited Uses of Payment Services
The following uses of the Company's payment services are strictly prohibited:
- Depositing funds derived from illegal or criminal activity;
- Using the Account as a pass-through for currency exchange between payment systems;
- Making deposits or withdrawals on behalf of third parties;
- Attempting to manipulate exchange rates or payment processing;
- Circumventing withdrawal limits through multiple small requests;
- Using falsified payment details or stolen payment instruments;
- Any activity designed to generate chargebacks or payment disputes fraudulently.
Violation of any of the above may result in Account suspension, cancellation of pending transactions, forfeiture of funds, and referral to competent authorities.
10. Contact Information
For all payment-related enquiries, the Client may contact:
Client Support — [email protected]
Compliance & Verification — [email protected]
This Policy is published on the Platform and may be updated at any time. Clients are responsible for reviewing the current version. Continued use of the Platform following any update constitutes acceptance of the revised Policy.
Payment Policy Ver. 1.0 · Marginbase · marginbase.com